Privacy Policy Terms at Luckywave Casino
1. GENERAL
As a data controller, Lucky Wave Online has a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data is collected from players, why it is collected and how it is utilized.
By registering a Player Account with the Website, players confirm their consent with this Privacy Policy. Players who do not agree with the terms of this Privacy Policy and do not wish to provide the personal information required should not use this website.
This Privacy Policy constitutes an agreement between players and the Company. Modifications may be made periodically to this Policy. While the best efforts will be made to notify players of such changes, it is recommended that this Privacy Policy be revisited regularly. Continued use of the Website and/or its services will constitute consent to the Privacy Policy.
2. INFORMATION COLLECTED
The Personal Information which may be requested to use and process shall include, without limitation:
a) Information provided when filling in forms on account registration pages, as well as any other data submitted via the Website or email (e.g. first and last name, date of birth, email address, phone number);
b) Correspondence made via the Website, email, web chat or through other means of communication;
c) All Player Account transaction history, whether conducted via the Website or via other means of communication;
d) Website logins and related details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in the system;
e) Documents and proofs reasonably requested to verify accounts, process deposits or withdrawals and conduct anti-fraud checks (on the casino’s own initiative or as required by applicable legislation). Such proofs may include passport scans, payment slips, bank statements, etc.;
f) Survey participation or any other customer assessments conducted from time to time.
3. HOW INFORMATION IS USED
Personal Information collected is processed in order to deliver services. In particular, data is used for the following purposes:
a) Processing bets and transactions. This includes use of credit card and online payment systems;
b) Providing gaming and other ancillary services requested by players from the Website;
c) Rendering customer support, such as assistance with account setup and management;
d) Identifying and performing necessary verification checks;
e) Providing registered players with information about promotional offers or promotional information from selected business partners, associates and affiliates (only if players have specifically consented to receiving such marketing material);
f) Complying with legal responsibilities, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;
g) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
h) Analyzing customer trends through market study assessments (survey participation is voluntary and individuals can always choose not to participate);
i) Conducting research and statistical analysis of aggregated data.
4. MARKETING COMMUNICATION
Unless players have opted not to receive promotional materials, Personal Information, including email addresses and phone numbers, may be used to send marketing communications regarding products, services and promotions. This may include information about products and services from business partners, such as casino game providers.
Players may opt out of marketing and advertising material at any time through Player Account settings or by contacting customer support at [email protected]
Additionally, by accepting any contest prize or winnings from Lucky Wave, players consent to the use of their name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
5. OBTAINING PERSONAL INFORMATION
Personal Information is not collected without player knowledge. However, certain data may be automatically collected where players would have provided such information through service use and interactions with the casino.
Certain Personal Information may also be lawfully received from online vendors and service providers, such as fraud prevention companies. Additionally, the casino retains the right to engage third-party providers to render technical support, process online transactions and source gaming content.
Players should understand that access to information provided to vendors, service providers and third-party e-commerce services may be granted to Lucky Wave. Personal Information obtained will be used and safeguarded in accordance with this Policy. Information is only disclosed to third parties outside the Company in accordance with this Privacy Policy, and necessary steps are taken to ensure that agreements with third-party service providers always protect player privacy.
6. DATA RECIPIENTS
Information provided may be shared with other entities within the company group and business partners. These entities include parent companies, their parent companies and all subsidiaries of these respective companies, as well as other companies with whom the casino conducts business and maintains necessary agreements. Data processing may be undertaken by the Company or by another entity in the company group, which may use a third party to fulfill data processing needs.
Company employees, more specifically the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees, shall have access to Personal Information for the purpose of executing their duties and providing player assistance.
Employees who have access to or are associated with processing player personal information have signed confidentiality agreements to respect the confidential nature of player information pursuant to applicable gaming, data protection and privacy laws.
It may be necessary for Lucky Wave or its service providers to transfer personal data to countries outside the European Union (EU), the European Free Trade Association (EFTA) regions and the European Economic Area (EEA) in order to provide services or engage with service providers and data processors. However, in accordance with the General Data Protection Regulation (GDPR), the company is obliged to ensure protection of personal data during these transfers.
This transfer may be necessary in order to provide services such as:
a) Processing bets and payment transactions;
b) Providing gaming and other ancillary services requested by players from the Website;
c) Identifying and performing necessary verification checks.
To guarantee appropriate protection levels for personal data during transfers to third countries, Lucky Wave implements appropriate safeguards such as those approved by the European Commission’s standard contractual clauses for data protection. All necessary measures are taken to ensure that information and data are treated securely and in accordance with this Privacy Policy and all applicable data protection laws.
By using the casino’s services and accessing the website, players accept possible transfer of personal data to third countries and the implementation of these safeguards. Questions or concerns regarding these transfers can be directed to Lucky Wave.
7. RELEASING DATA TO THIRD PARTIES
Personal data is not sold or rented to third parties.
Personal information may be disclosed if required by law, regulation or other legal subpoena or warrant. Personal information may also be disclosed to regulatory or law enforcement agencies if believed necessary to protect the legitimate interests of the Company, its customers or any third party.
Personal data is disclosed to third parties only in the following cases:
a) Where required to do so by law;
b) If the Website needs to share data with its payment processors to facilitate payment transactions in accordance with their privacy policies;
c) To comply with legal and regulatory duties and responsibilities to relevant licensing and regulatory authorities as well as all duties and responsibilities owed under other applicable legislation and to other applicable regulators in other jurisdictions;
d) When Lucky Wave believes that disclosure is necessary to protect the Company’s or player’s safety, or the safety of others, investigate fraud or respond to government requests;
e) If marketing service providers require data to carry out their tasks;
f) To any other third party with prior player consent.
Third-party data processors are used to process limited personal data on behalf of Lucky Wave. Such service providers support the Website, particularly relating to hosting and operating websites, marketing, analytics, website improvement and sending email newsletters. Transfers of Personal Data to recipients are ensured to be compliant with applicable Data Protection Legislation, and the same obligations imposed on Lucky Wave are imposed on the processor under the respective Services Agreement.
Websites may also include social media features (e.g. “share” or “like” buttons) provided by third-party social media platforms such as Facebook. Where data is collected this way, processing is governed by the privacy policy of the respective social media platforms.
Additionally, personal data may be released if Lucky Wave acquires new businesses. Should the Company undergo structural changes such as merger, acquisition by another company or partial acquisition, customer personal data will likely be included within the sale or transfer. As part of the company’s policy, players will be informed by email prior to such transfer of personal data.
Note that website content may link to third-party websites providing relevant references. Lucky Wave is not responsible for such external content, which may contain separate privacy policies and data processing disclosures.
8. DATA RETENTION
As stated under the Terms and Conditions, both players and the Casino can decide to have Player Accounts closed at any time. Following account closure, personal data is retained on record for as long as required by law. This data is used only if required by competent authorities in cases of inquiries regarding financial and fiscal records, fraud, money laundering or investigations into illegal activity.
Anonymized derivatives of player data may be retained to improve content and marketing communications where no automated decision-making is involved.
Due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, Lucky Wave is obliged to retain personal data of players submitted during registration and any data provided during the operative period of a Player Account for a minimum of five years from the last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
9. SECURITY OF DATA
Lucky Wave acknowledges that in collecting and processing Personal Information for the purposes of managing Player Accounts, the company is bound by strict legal provisions on data protection.
Consequently, Personal Information is protected and player privacy is respected in accordance with best business practices and applicable regulations. Committed to providing secure services to players, all reasonable precautions are taken to ensure that all data submitted remains safe.
Player Accounts can only be accessed with the player’s unique ID and password. Two-factor authentication (2FA) may also be set up as additional protection from unauthorized account use. Players are responsible for keeping their login information confidential and ensuring it cannot be accessed by another person.
10. PLAYER RIGHTS
Data protection law gives data subjects certain rights in certain circumstances. In accordance with law, players have the right to:
Request access to personal data – Players have the right to request, free of charge, a copy of the personal data held by Lucky Wave.
Request correction of personal data – If personal data held by Lucky Wave is incomplete or incorrect, players have the right to have this corrected. However, the casino may need players to provide evidence and documentation (such as ID documentation or proof of address) to support the request. Correction may be declined due to legal obligations.
Request erasure of personal data – Players may request erasure of personal data where Lucky Wave no longer has a legal basis to continue processing or retaining it. This right is not absolute – requests cannot be satisfied where the company is obliged under legal obligation to retain data or where retention is necessary to defend against legal disputes.
Object to data processing – Players may object where Lucky Wave relies on legitimate interests (or those of a third party) to process data and the player feels this impacts fundamental rights and freedoms. In some cases, the casino may demonstrate compelling legitimate grounds to process data which may override player rights and freedoms. Objections to processing on grounds of legitimate company interests can be submitted to the Data Protection Officer.
Request restriction of data processing – Players may ask for temporary suspension of data processing in the following scenarios: (a) where accuracy establishment is needed, (b) where data use is unlawful but the player does not wish for deletion, (c) where data retention is needed to establish, exercise or defend legal claims, or (d) where the player has objected to data use but the casino needs to verify overriding legitimate grounds.
Request data transfer (data portability) – Players may request that Lucky Wave provide certain processed data so it may be transferred to another controller. This right applies only to data acquired through automated means for which players initially provided consent or where data was used to perform obligations under a contract.
Withdraw consent – Where processing relies on player consent, players may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out until consent withdrawal. Going forward, the casino will no longer process data in such manner, potentially affecting access to certain services (such as marketing). Consent may be withdrawn at any time through account profile settings on the website.
Lodge complaints – Players may lodge complaints with a supervisory authority.
To exercise these rights, Lucky Wave may need to request specific information to help verify player identity. This is a security measure to ensure that the person receiving personal data disclosure is actually the player.
All legitimate requests will be responded to within a one-month timeframe from submission. If a request is particularly complex or if multiple requests have been made in a certain time period, additional time may be required. In such a case, the player will be notified of this extension.
11. CONTACTING LUCKY WAVE
Players may contact Lucky Wave regarding this Policy to:
a) Confirm the accuracy of personal information collected;
b) Inquire about the casino’s use of personal information;
c) Prohibit future use of data for direct marketing purposes;
d) Update or rectify information provided (in such cases, players shall provide any evidence the casino may reasonably require to effect such changes). Note that providing false information is illegal and it is the player’s responsibility to ensure that Lucky Wave is always updated with correct data.
Lucky Wave has appointed a Data Protection Officer (“DPO”) responsible for overseeing questions relating to this privacy policy. Questions about this privacy policy should be directed to the DPO at [email protected]
In addition, as per Article 77 of the GDPR, players have the right to lodge complaints related to data processing to a supervisory authority, in particular in the Member State of habitual residence, place of work or place of alleged infringement.
12. COOKIE POLICY
When the Website is visited, the system automatically collects information about the visit, such as browser, IP address and referring website. This collection may be done in conjunction with platform providers and partners. General demographic or usage data of Website visitors may be received from them. Automatically collected information is not used to identify individuals personally without receiving additional consent.
To collect the information in question, cookies and similar tracking tools are used. Cookies are small text files that are stored on computers or equipment when web pages are visited. Some cookies are essential for the Website to operate; others improve the Website experience and help deliver a better service. Below are the types of cookies used and their purposes.
Required cookies: Enable navigation and basic functionality of the websites, e.g., access to member areas of the Website.
Functional cookies: Allow analysis of website usage and player selections on the website (e.g. session key, language or region), so these settings can be saved and a more personalized experience offered.
Advertising cookies: Allow gauging of how effective content marketing is. These cookies are provided by partners to track website visits and new player registrations from advertising. Personal information (such as name or email) is not shared to affiliated partners except for site visit data collected directly by such Advertising Cookies. However, site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.
In addition to the above, a number of third-party service providers also set cookies on the Website in order to deliver services being provided to Lucky Wave. Such services include, but are not limited to, helping improve player experience by tracking activity on the Website, measuring Website effectiveness and the effectiveness of marketing campaigns.
Most online browsers automatically accept cookies. If preferred, it is possible to block some or all cookies or delete cookies that have already been set by modifying browser settings. However, it is recommended that cookies are not blocked or deleted as this may restrict use of the Website
